1. Purpose

At Why Not Pizza, we are committed to providing our valued customers with high-quality dining experiences. We understand that occasionally, circumstances may arise where you may need to return food items or request a refund. This policy outlines the guidelines and procedures for returning food and seeking refunds at our family-owned restaurant.

2. Eligibility for Returns and Refunds

Customers are eligible for returns and refunds under the following circumstances:

a. Quality Issues:

If the food you receive is spoiled, undercooked, overcooked, or does not meet the standards of taste and quality that we strive to maintain.

b. Incorrect Order:

If you receive a food item that is different from what you ordered.

c. Allergen Concerns:

If the food contains allergens that were not disclosed at the time of ordering and that you specified in your order as an allergen concern.

3. Notification and Timeframe

Customers must notify us of their intent to return food or request a refund within 1 hour of receiving the order. This notification can be made by contacting our customer restaurant via phone or email. Please provide your order details, the reason for the return or refund request, and any relevant supporting information.

4. Return Procedure

Upon receiving your notification, we will evaluate the situation and may request photographic evidence of the issue if applicable. In cases where the food quality or accuracy of the order is found to be in question, we may ask you to return the food item(s) in its original packaging, if possible.

5. Refund Process

a. Quality Issues:

If the food is deemed to be of unsatisfactory quality upon returning the food, we will issue a full refund to the original payment method used for the order.

b. Incorrect Order: If you receive the wrong food item, we will either replace the incorrect item with the correct one or issue a refund for the incorrect item.

c. Allergen Concerns:

If a food item contains undisclosed allergens that you specified as a concern when placing your order, we will issue a full refund.

6. Refund Timing

Refunds will be processed within 5-7 business days after the approval of the return or refund request. The actual timing of the refund appearing in your account may vary depending on your financial institution.

7. Communication

Our team will maintain open and transparent communication throughout the return and refund process. You will be informed about the status of your request and any actions taken.

8. Exclusions

This policy does not cover situations where the customer simply changes their mind about their order, or where the food is returned in a condition that is inconsistent with its original state.

9. Continuous Improvement

We value customer feedback and take every opportunity to improve our food quality and service. If you encounter an issue with your order, we encourage you to provide feedback to help us enhance your dining experience.

10. Contact Information

If you have any questions, concerns, or wish to initiate a return and refund request, please contact our customer service team at:

Email: whynotpizzanc@gmail.com

Thank you for choosing Why Not Pizza. We are dedicated to serving you with the best dining experience possible.